Support

Docs, FAQs, tickets and an AI assistant — whatever the issue, we've got you.

Full docs for setup, configuration, firmware updates and troubleshooting.

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FAQ

Which operating systems are supported?

Every version of Windows, macOS and Linux — plug and play over standard USB-C.

Is my fingerprint data safe?

Fingerprints are stored only as encrypted templates on the device; no images are exported and nothing is uploaded to the cloud.

How do I update the firmware?

One tap in the TouchPass App; firmware is written only after signature verification.

What if I switch or reset my device?

Just re-enroll your fingerprint and password in the TouchPass App — see the setup guide.